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Date: April 26

Time: 8:00 am - 10:00 am

Fanbase: The Small Business Owner’s Guide to Customer Loyalty

Topic: Customer Relations

In the “Age of the Customer,” it doesn’t really matter what your company says about itself. It only matters what your customers say. Positive customer reviews on websites like Google, Facebook, and Yelp are now the #1 asset for many business owners. Is that the case for you? “Fanbase” will open your eyes to the realities of the Age of the Customer, and share with you what small business owners around the country are doing to build a loyal following and get their customers talking to their friends and family. We’ll also share our best tips to get your customers to leave those all-too-important reviews for you on the websites of your choice.

Speaker(s): Rob Alexander, SBDC Center Director

This will be a Facebook Live Event. https://www.facebook.com/SpringfieldSBDC

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